Return, Refund, and Cancellation Policy

Last updated: September 17, 2026

This Return, Refund, and Cancellation Policy explains how payments, refunds, cancellations, and scheduling work for products and services offered by Anchor Point Group, LLC, doing business as Flory Strategies ("Flory Strategies," "company," "we," "us," or "our"). By purchasing or enrolling in any of our products or services, you agree to the terms below.

Because our offerings range from a single workshop to multi-month custom engagements and group cohorts, different terms apply to different offerings. The section that applies to your purchase governs that purchase. Where you have signed a separate engagement or services agreement with us, the terms of that signed agreement control to the extent they differ from this policy.

1. General Terms

Unless stated otherwise for a specific offering, the following apply to all purchases:

Payment is made by invoice through our payment processor, Stripe. Payment is due by the date stated on your invoice.
All prices are in U.S. dollars.
Sessions, meetings, and deliverables included in a package must be scheduled and completed within six (6) months of the date of purchase, unless a different completion window is stated for your specific offering below. Any sessions or deliverables not used within the applicable period are forfeited, with no refund or credit, unless we agree otherwise in writing.
Sessions cancelled or rescheduled with less than twenty-four (24) hours' notice may be counted as a used session at our discretion, except where a specific offering below states a longer required notice period, in which case that period controls.
We reserve the right to decline or discontinue service to any client, in which case any refund will be handled in good faith based on the work delivered to that point.

2. The Foundation Workshop ($8,000)

The Foundation is a full-day, in-person workshop that launches a 30-day engagement, including post-workshop deliverables (your Messaging Guide, Soundbite Strategy, and Implementation Map) and implementation support through Day 30.

Payment. Full payment is due before the scheduled workshop date.

No satisfaction guarantee. Because The Foundation involves a full day of in-person facilitation, dedicated preparation, and (where applicable) travel, followed by substantial custom deliverable work, fees for The Foundation are earned once the workshop has been conducted and are non-refundable. This is separate from, and does not affect, our commitment to deliver your Messaging Guide, Soundbite Strategy, and Implementation Map as described for this offering.

Rescheduling. You may reschedule your workshop date at no additional charge with at least fourteen (14) days' notice before the scheduled date. Requests to reschedule with less than fourteen (14) days' notice are subject to a rebooking fee, communicated to you at the time of the request, to cover lost preparation time and any non-refundable travel costs we have already incurred for your workshop.

Cancellation. If you cancel your workshop entirely (rather than rescheduling) with less than fourteen (14) days' notice, your payment is forfeited and no refund will be issued, consistent with the no-refund terms above.

We understand that genuine emergencies happen. In exceptional circumstances, we may, at our sole discretion, waive the notice requirement or rebooking fee described above. Any such accommodation is a courtesy and not a right that can be demanded.

Travel. If your workshop requires travel outside our local area, you are responsible for reasonable, pre-agreed travel expenses. These are separate from, and in addition to, any rebooking fee described above.

3. The Advisory ($2,500/month)

The Advisory is billed monthly, in advance, through Stripe. The Advisory is month-to-month; there is no minimum term and no long-term contract.

Cancellation. You may cancel at any time. To avoid being billed for the next service period, notify us in writing before your next billing date, consistent with the 24-hour/advance-notice principle in Section 1. Fees already paid for the current month are non-refundable, but you will continue to receive Advisory services through the end of the period you've paid for. We do not prorate or refund partial months.

4. The Buildout (starting at $24,000)

The Buildout is a custom, 90-day marketing engagement. Pricing starts at $24,000 and scales with the scope defined for your specific customer journey; the price stated on your invoice or signed agreement is the price that governs your engagement.

Payment. Fifty percent (50%) of the total price is due as a deposit before work begins. The remaining fifty percent (50%) is due upon delivery of the completed deliverables.

Deposits. Because we begin reserving time and performing work upon receipt of your deposit, the deposit is non-refundable once work has begun.

Cancellation and work delivered. You may cancel The Buildout at any time by notifying us in writing. If you cancel after work has begun, you remain responsible for payment for all work performed and time reserved through the date of cancellation, and we will refund any amounts you've paid that exceed the value of the work delivered to that point. Completed deliverables are yours to keep, subject to the intellectual property and license terms of our Terms and Conditions and any signed agreement.

Timeline. The Buildout is designed to be completed within a 90-day engagement window. The six (6) month completion window in Section 1 applies as an outer limit if, for reasons on either side, the engagement runs longer than 90 days.

Signed agreements control. Where you have entered into a separate signed engagement or services agreement with us, the payment, cancellation, and refund terms of that agreement govern your Buildout.

5. Other Custom Service Packages

This section applies to any custom consulting, coaching, copywriting, or strategy engagement we offer from time to time that is not separately addressed in Sections 2–4 above (each, a "Custom Package").

Payment. Unless your invoice or signed agreement states otherwise, Custom Packages are billed as a fifty percent (50%) deposit due before work begins, with the remaining balance due upon delivery or at a milestone identified in your invoice or agreement. Monthly or ongoing support is billed in advance for each service period.

Deposits. Because we begin reserving time and performing work upon receipt of your deposit, deposits are non-refundable once work has begun.

Cancellation and work delivered. You may cancel a Custom Package at any time by notifying us in writing. If you cancel after work has begun, you remain responsible for payment for all work performed and time reserved through the date of cancellation, and we will refund any amounts you have paid that exceed the value of the work delivered to that point. Any work, deliverables, drafts, or materials we have already provided to you remain subject to the intellectual property and license terms of our Terms and Conditions and any signed agreement, and completed deliverables are not returnable.

Ongoing/monthly support. For monthly or recurring engagements, you may cancel before the next billing period to avoid further charges. Fees already paid for the current service period are non-refundable, but you will continue to receive the services for the period you have paid for.

6. Anchored Leadership Group Coaching Cohort ($3,997)

This section applies whenever an Anchored Leadership cohort is open for enrollment.

Seats in each Anchored Leadership cohort are limited, and enrolling reserves a seat that we are then unable to offer to others. The following terms apply to cohort enrollment:

Cancellation 14 or more days before the cohort start date: You may request either a full refund or a transfer of your enrollment to a future cohort.
Cancellation fewer than 14 days before the cohort start date: You may transfer your enrollment to a future cohort or receive an account credit toward a future offering. Cash refunds are not available within this period.
After the cohort has begun: Enrollment is non-refundable and non-transferable, as your seat and materials are committed for the full cohort.

We understand that genuine emergencies happen. In exceptional circumstances, we may, at our sole discretion, offer a transfer or credit outside of these terms. Any such accommodation is a courtesy and not a right that can be demanded.

7. Digital Products, Courses, and Downloads

This section applies whenever we offer a digital product.

From time to time we may offer digital products such as online courses, downloadable resources, templates, or workshop recordings. Unless stated otherwise at the time of purchase, and except where a refund is required by applicable law, digital products are non-refundable once access has been granted or the product has been downloaded, due to the nature of digital content. Any refund terms specific to a digital product will be stated on that product's purchase page and will govern that purchase.

8. Chargebacks

If you have a concern about a charge, please contact us first at brent@florystrategies.com so we can work to resolve it. We are committed to addressing concerns in good faith and in accordance with this policy. Initiating a chargeback or payment dispute without first contacting us may delay resolution.

9. Changes to This Policy

We reserve the right to modify this Return, Refund, and Cancellation Policy at any time. The terms in effect at the time of your purchase will apply to that purchase. Any changes will be effective upon posting of the updated policy, indicated by the "Last updated" date above.

10. Contact

For any questions about this policy, or to make a refund, cancellation, or transfer request, please contact us at brent@florystrategies.com or by mail at 1491 Polaris Pkwy Ste 44, Columbus, OH 43240.